A clear and structured refund policy
QFA manages training and live session reservations transparently while preserving organization quality and fair seat availability for participants.
Refunds before the session date
A refund request may be submitted up to 48 hours before the session or training program starts. After this period, refunds may not be available because seats and operational arrangements have been confirmed.
Transfer to another date
When seats are available on an alternative date, the reservation may be transferred to a later session instead of a refund, subject to schedule availability and support team approval.
No-show cases
If a participant does not attend without prior notice within the required timeframe, QFA cannot guarantee a refund or seat transfer because the seat was reserved and unavailable to another participant.
How to request a refund
Refund requests should be submitted through the contact page or official email with the order number, participant name, and reason for the request. Reviews are completed within a suitable working period depending on the payment method used.